CV examples / Sales, marketing & retail
Customer Success Manager CV Example
Employers hiring a Customer Success Manager usually screen for these skills first: Onboarding, Adoption and health scores and Renewals. This example shows how to present them clearly, with achievements you can adapt and a layout that applicant tracking systems read correctly.
Professional summary example
Customer success manager owning €[X] ARR, focused on adoption, renewals and expansion.
Skills employers search for
- Onboarding
- Adoption and health scores
- Renewals
- Churn reduction
- Stakeholder management
- Business reviews
- Upsell identification
- Customer advocacy
Tools and systems
- Gainsight
- Salesforce
- HubSpot
- Zendesk
- ChurnZero
Personal strengths
- Resilience
- Persuasion
- Relationship building
- Creativity
Example achievements
Replace each [X] with your own numbers.
- Managed [X] accounts worth €[X] ARR
- Cut churn from [X]% to [X]%
- Raised product adoption by [X]%
- Generated €[X] in expansion revenue
Turn duties into results
Weak
Helped customers use the product
Strong
Owned €[X] ARR and reduced churn to [X]% through proactive adoption plans
Action verbs to start your bullet points
- Onboarded
- Reduced
- Retained
- Increased
- Drove
- Managed
- Partnered
- Expanded
Qualifications and certifications to list
- SuccessCOACHING Certified CSM
Typical education: Degree in any discipline
Common mistakes on a Customer Success Manager CV
- No ARR or churn numbers
- Support tasks described as success
- No tools named
- No expansion results
Build your Customer Success Manager CV
The builder opens with these skills and example achievements ready to edit. One column, ATS-friendly, PDF or Word.
Open the builderCover letter opening line
I am applying for the Customer Success Manager role because it matches the work I do best, and I can show results in the areas this job asks for most.
Questions
What skills should a Customer Success Manager put on a CV?
Lead with the skills named in the job ad. For most Customer Success Manager roles these include: Onboarding, Adoption and health scores, Renewals and Churn reduction, each backed by an example in your work history.
Which qualifications help a Customer Success Manager CV?
Employers often look for SuccessCOACHING Certified CSM. List the ones you hold in a Certifications section with the year you achieved them.
How do I show results as a Customer Success Manager?
Use the measures employers in this field recognise, such as churn, NRR, adoption, and say what changed because of your work. Replace every [X] in the examples with your real figures.