CV examples / Sales, marketing & retail
Customer Service Representative CV Example
Employers hiring a Customer Service Representative usually screen for these skills first: Customer service, Complaint handling and Phone, email and chat support. This example shows how to present them clearly, with achievements you can adapt and a layout that applicant tracking systems read correctly.
Professional summary example
Customer service representative handling [X] contacts a day with high satisfaction and first-contact resolution.
Skills employers search for
- Customer service
- Complaint handling
- Phone, email and chat support
- CRM
- Problem solving
- De-escalation
- Product knowledge
- Data entry
Tools and systems
- Zendesk
- Salesforce Service Cloud
- Freshdesk
- Genesys
Personal strengths
- Resilience
- Persuasion
- Relationship building
- Creativity
Example achievements
Replace each [X] with your own numbers.
- Handled [X] calls and chats a day
- Kept CSAT at [X]%
- Resolved [X]% of queries on first contact
- Trained [X] new starters
Turn duties into results
Weak
Answered customer calls
Strong
Resolved [X] queries a day with [X]% CSAT and [X]% first-contact resolution
Action verbs to start your bullet points
- Resolved
- Handled
- Achieved
- Supported
- Reduced
- Helped
- Escalated
- Improved
Typical education: Leaving Certificate or equivalent
Common mistakes on a Customer Service Representative CV
- No metrics
- Systems missing
- Languages not listed
- Duties only
Build your Customer Service Representative CV
The builder opens with these skills and example achievements ready to edit. One column, ATS-friendly, PDF or Word.
Open the builderCover letter opening line
I am applying for the Customer Service Representative role because it matches the work I do best, and I can show results in the areas this job asks for most.
Questions
What skills should a Customer Service Representative put on a CV?
Lead with the skills named in the job ad. For most Customer Service Representative roles these include: Customer service, Complaint handling, Phone, email and chat support and CRM, each backed by an example in your work history.
How long should my CV be?
Two pages is standard in Ireland and the UK. Keep the most recent and relevant roles in the most detail.
How do I show results as a Customer Service Representative?
Use the measures employers in this field recognise, such as CSAT, first-contact resolution, AHT, and say what changed because of your work. Replace every [X] in the examples with your real figures.